Copado Certified Practice Exam

Which of the following tasks can be supported by the Approval process in Salesforce?

1. Implementing new features

2. Changing user access levels

3. Approving user story completion statuses

4. Updating system configurations

The correct answer is: Approving user story completion statuses

The Approval process in Salesforce is specifically designed to facilitate the formal assessment and authorization of records, which is crucial for maintaining workflow efficiency and ensuring that important changes are systematically approved by designated individuals or teams. Among the provided options, approving user story completion statuses aligns directly with the functionality of the Approval process. When a user story is completed, the Approval process allows team members to review the work done, verify its completion, and approve it before it can move on to the next stages in the development cycle. This ensures that quality control standards are upheld and that stakeholders are in alignment with the progress of development tasks. In contrast, implementing new features, changing user access levels, and updating system configurations involve broader administrative changes or operational tasks that are typically managed outside the specific scope of the Approval process. While these tasks may require some form of approval or review, they are generally handled through different Salesforce functionalities or processes that are not limited to the structured approval cycles.